AWS announces the Amazon Connect Customer Competency, a new AWS Specialization that helps customers identify Services Partners with proven expertise in transforming enterprise-wide customer experience on Amazon Connect Customer. Today's customers expect seamless, personalized experiences at every touchpoint, but legacy contact centers fall short — relying on queues, manual routing, and handle-time metrics, with AI added as a separate layer rather than built in from the start. The Amazon Connect Customer Competency recognizes Services Partners across two categories: Contact Center Transformatio
Source: AWS What's New — read the full report at the original publisher.