Sean Klein discusses why "human error" is a dangerous myth in complex systems. Sharing the inside story of Azure’s 2023 global WAN outage, he explains how modern incident analysis looks past the "Five Whys" to uncover systemic issues. Learn how engineering leaders can move away from blame, improve Standard Operating Procedures, and design resilient systems that actively protect their engineers. By Sean Klein

Source: InfoQ — read the full report at the original publisher.

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